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Terms & Conditions

Ticketing

 

All events take place in the venue printed on your ticket. You will be contacted by email in advance of an event if the venue changes.


All tickets include required taxes. All details and prices are as advertised, but may be liable to change. Tickets are non-exchangeable and non-refundable unless the event in question has been cancelled, or if the event is sold out and there is a waiting list. If the event is sold out and we are able to resell your ticket you will receive a refund of the ticket price. To apply for a refund email: burylitfest1@gmail.com. Refunds can only be considered if we receive the request at least 14 days prior to the event date. Refunds will not be made if you contact us less than 14 days before the event date.


Tickets are sold though WIX Box Office. Each ticket payment transaction incurs a booking fee to cover the cost of WIX Box Office and card payment processing. This fee is for the costs of running the external box office and is not revenue for BLF. Payment processing fees may change over time in line with costs of the payment service we use. Tickets can be purchased on the door during the Festival, subject to availability. 


Books are available to purchase after each event at the pop-up Harris & Harris bookshop and, if relevant, authors will sign copies of their book after each event. 

 

Some events may be filmed and we may have a photographer taking pictures for marketing purposes. By buying a ticket you are giving your consent to being filmed or photographed. Please let a member of the Festival team know if you do not wish to be filmed or photographed. Parents/guardians will be consulted before any images of children are taken.

BLF does not allow filming of video footage on cameras or phones at any of our events without prior permission from the organisers. Filming any event or any part of our events without prior permission from the organisers is a breach of the contractual agreements the festival has with authors and is strictly not permitted.


Our venues have step free access and accessible toilets. If you require assistance with access or seating at a venue or have other special requirements, please notify us in advance so that we can assist you.


We reserve the right to alter the programme or substitute performers or workshop tutors if circumstances dictate. Please check the website for programme change alerts.


BLF reserves the right to cancel or alter events due to unforeseen circumstances. The festival will make every possible effort to let ticket holders know in advance, but this is not always possible. Full refunds will be made for any cancelled events and refunds will be made to affected ticket holders within 28 days of the Festival ending. Refunds will be made to the form of payment used to purchase the tickets to the face value of the ticket. Transaction fees cannot be refunded.


All seats are unreserved. All events are an 45 minutes long unless otherwise stated and doors open approximately 15 minutes before the start time - for some events, doors may open earlier, this will be clearer stated on your ticket.


Tickets for those under the age of 18 are free of charge but must be booked in advance. All children under the age of 14 must be accompanied by a responsible adult. The Festival takes no responsibility for unaccompanied children. Children under 2 and babes in arms do not need a ticket.


We give guidance on the suitable age range for our events but this is guidance only and parents or guardians should make their own judgement. All opinions expressed by speakers attending the Festival are theirs.

 

By purchasing tickets you agree that email can be used as means of communication with regard to your tickets only. You must opt-in to receive marketing emails.

 

Every transaction shall be deemed performed in the UK. UK law shall govern every aspect of contractual agreement concerning purchases made from this website.

Conditions of Admission

BLF reserves the right to refuse admission

BLF reserves the right to request any person to leave the premises.

Ticket holders must comply with safety announcements and instructions given by the stewards.

No animals of any kind except assistance dogs are allowed into any BLF venues or events.

 

The Festival will not tolerate any abuse of our staff or volunteers. If you would like to make a complaint please refer to our Complaints Policy.


Please check our website before you travel for any last minute changes.

Website

This website is operated by Bury St Edmunds Literature Festival (BLF) and our registered address is 15 Northgate Avenue Bury St Edmunds IP32 6BB. Please read these Terms and Conditions of Use carefully; they may be updated or modified without notice at any time.

If you continue to browse this website, you agree to be bound by these terms and conditions. If you do not agree with these terms and conditions, do not use this website.

In accessing this website, you agree that you may only download, copy and print extracts of the content for your own personal non-commercial use on the basis that you do not modify documents on this website in any way. This means that you may only view or download material from this website for your own use.

It also means that you are not permitted to copy, reproduce, duplicate, distribute (including by way of email, facsimile or any other means electronic or otherwise), publish, modify, copy or transmit any material from this website for any other purpose unless you have been granted prior written consent from BLF or unless this website expressly permits it. For the avoidance of doubt, the material covered by this prohibition includes any and all text, graphics, logos, photographs and audio material.

All rights in the content of this website, including copyright, and in the software and databases underlying this website are owned and controlled or licensed by BLF and shall remain vested in BLF or its licensors.

This website may include materials owned by third parties, including authors, publishers and other companies. Third party material is used on this Website by virtue of a licence or other agreement between the third party and BLF.

Links to third party websites from this website are provided solely for your convenience and if you leave this website via such a link, you access these websites at your own risk. BLF assumes no responsibility for the contents of other websites to which this BLF website has links. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

While BLF has taken every effort to ensure that the information contained in this website is correct, BLF does not warrant the accuracy or completeness of the information and you should be aware that such information may be incompatible or inaccurate or may have become out of date. BLF may make changes to the content on this website at any time without notice.

In no event shall BLF be liable or responsible to any person for any loss, cost, expenses or damage which may arise from the use of any of the information contained in this website.

BLF policy on privacy is set out in its Privacy Policy of which you should be aware and should read. BLF privacy policy is incorporated by reference to these Terms and Conditions.

By accessing the BLF website in any jurisdiction, it is your responsibility to observe the laws and regulatory requirements of the relevant jurisdiction.

You agree that English law shall apply to these Terms and Conditions, notwithstanding the jurisdiction in which you are based, and you further agree that the courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising from or in connection with these Terms and Conditions. Any rights not expressly granted in these Terms and Conditions are reserved.

Use of this website, purchase and use of the BLF Supporters Scheme, and entry into the Competitions is subject to the BLF Privacy Policy and Cookies Policy

Further information 

 

If you wish to find out more about how we use and process our data or lodge a complaint about how your data has been used please contact us. Thank you. 

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